Cancellation & Refund Policy
Last updated: 28 September 2026
All Azhaippu invitations are customised for each customer, so orders can be cancelled for a refund only before our design work has started.
1. Cancellation by you
| Order status | Can you cancel? | Refund |
|---|---|---|
| Payment made, work not yet started | Yes | 100% refund |
| Design work has started | No | No refund |
| Draft shared or final invitation delivered | No | No refund |
To request a cancellation, email azhaippu.com@gmail.com or WhatsApp +91 96266 66051 with your order ID. We will confirm whether work has started and reply within 24 working hours.
2. Cancellation by us
If we are unable to complete your order for any reason, we will cancel it and refund 100% of the amount paid.
3. Delivered invitations
Digital invitations cannot be returned once delivered. If a delivered file has a technical defect or does not match the draft you approved, we will correct it free of charge.
4. Failed or duplicate payments
If money was deducted but your order was not confirmed, or you were charged twice, the extra amount will be refunded in full. Contact us at azhaippu.com@gmail.com with the payment details.
5. Refund timeline
Approved refunds are processed within 5–7 working days to the original payment method (card, UPI, net banking or wallet). Your bank may take a few more days to show it in your account.
6. Contact
For any cancellation or refund query: azhaippu.com@gmail.com | +91 96266 66051
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